yeye7 Privacy Policy

1. Introduction

yeye7 operates as an online casino and sports betting platform serving Filipino players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. As a platform that handles real-money transactions and personal account data, we take our data protection obligations seriously.

This Privacy Policy applies to all personal data processed by yeye7 in connection with your use of our website at yeye7.com, our mobile application, customer support channels, and any other services we provide. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

yeye7 acts as the data controller for personal data collected through the platform. We process personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

2. Data We Collect

yeye7 collects the following categories of personal data from users of the platform:

Identity Data:

• Full legal name
• Date of birth
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license)
• Nationality and country of residence
• Profile photograph (where submitted for KYC verification)

Contact Data:

• Email address
• Mobile phone number
• Residential address

Financial Data:

• Payment method details (GCash account number, PayMaya account, bank account details for BPI, BDO, Metrobank, or card details for Visa/Mastercard)
• Transaction history including deposits, withdrawals, and wagers
• Account balance information

Technical Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session duration
• Cookies and similar tracking technologies (see Section 7)

Usage Data:

• Games played, bet amounts, and gaming history
• Bonus and promotion usage
• Customer support interactions and communications
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3. How We Collect Data

yeye7 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access and use the yeye7 platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, and banking partners.
• Regulatory sources: Data received from PAGCOR or other regulatory authorities in connection with licensing compliance, responsible gaming obligations, or investigations.

4. Use of Your Data

yeye7 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your yeye7 player account, including processing registrations, verifying identity, and managing account settings.
• Service delivery: To provide access to games, process bets, calculate winnings, and deliver the core gaming services of the yeye7 platform.
• Financial transactions: To process deposits and withdrawals, verify payment methods, and maintain accurate financial records.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, PAGCOR licensing conditions, and other applicable laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gaming behavior, enforce self-exclusion requests, apply deposit and loss limits, and fulfill our responsible gaming obligations.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the yeye7 platform.

5. Legal Basis for Processing

yeye7 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the yeye7 gaming services you have registered for.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and PAGCOR licensing conditions.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

yeye7 does not sell your personal data to third parties. We may share your data with the following categories of recipients only as necessary and in accordance with this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers who assist yeye7 in verifying player identities and screening for financial crime risks.
• Game providers: Software providers whose games are hosted on the yeye7 platform may receive limited technical data necessary to deliver their games.
• Regulatory authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by court order, legal process, or to protect the rights and safety of yeye7 or others.
• Professional advisors: Legal counsel, auditors, and other professional advisors, subject to confidentiality obligations.

All third parties with whom yeye7 shares personal data are required to handle that data in accordance with applicable data protection laws and yeye7's data processing requirements.

7. Cookies & Tracking Technologies

yeye7 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the yeye7 website or use the mobile application.

yeye7 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to provide a personalized experience, such as language preferences and game settings.
• Analytics cookies: Collect anonymized data about how users interact with the platform to help us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the yeye7 platform.

8. Data Retention

yeye7 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and KYC record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, yeye7 will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

yeye7 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the yeye7 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the platform.
• Two-factor authentication options for player accounts.
• Monitoring systems to detect and respond to security incidents.

While yeye7 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying yeye7 immediately if you suspect unauthorized access to your account.

10. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by yeye7:

• Right to be informed: The right to know what personal data yeye7 holds about you and how it is being used.
• Right of access: The right to request a copy of the personal data yeye7 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to yeye7's legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact yeye7's data protection team at [email protected]. yeye7 will respond to all verified requests within thirty (30) days. Note that certain rights may be limited where yeye7 has overriding legal obligations to retain or process your data.

11. Minors

The yeye7 platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. yeye7 does not knowingly collect personal data from individuals under the age of 21.

If yeye7 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted, and any funds will be handled in accordance with applicable regulatory requirements.

If you believe a minor has registered on the yeye7 platform, please contact us immediately at [email protected] so we can take appropriate action.

12. Third-Party Links

The yeye7 platform may contain links to third-party websites or services. yeye7 is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies solely to personal data collected and processed by yeye7 in connection with the yeye7 platform and services.

13. Policy Changes

yeye7 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of the yeye7 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how yeye7 protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or yeye7's handling of your personal data, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 via the yeye7 platform
• Response Time: We aim to respond to all data privacy requests within 30 days

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data privacy concern.